Live Online Training Events
Sales training to improve results
How to guide your
customer’s journey to
retention
What is a negotiation? What is a complaint? Are they bad, or are they an indication of partnership and progress? Either way, you'll need to know how to navigate difficult conversation with poise, care, and confidence. Good news: There's a process you can follow to not only help you feel more calm in these situations, but to help you succeed in finding a win-win solution that will leave your partnership in a stronger position at the end. Join us for an in-depth discussion.
Join in this hour online masterclass and learn how to navigate even the most difficult conversations.
We will discuss how to navigate difficult conversations:
Setting up your conversation for success
How to identify an obstacle
Matching communications styles
Overcoming hurdles
Negotiating
How and when to walk away
This conversation will be conducted via Zoom. Attendees will be asked to turn on their cameras and participate.
“Great facilitator. Useful content! It was helpful to hear the techniques and key considerations in other business and hear the questions from other attendees.”
— Intro to Solution Selling Attendee
Progress your abilities
Navigating Difficult Conversations
What is a negotiation? What is a complaint? Are they bad, or are they an indication of partnership and progress? Either way, you'll need to know how to navigate difficult conversation with poise, care, and confidence. Good news: There's a process you can follow to not only help you feel more calm in these situations, but to help you succeed in finding a win-win solution that will leave your partnership in a stronger position at the end. Join us for an in-depth discussion.
“Thank you, Victoria. You were so passionate and engaging with the team, and the content was perfect”
— Natalie, Professional Services
